+966537851370 Corporate Systems
Are you looking for a way to improve your company's performance and streamline your operations efficiently? We offer you Corporate Systems (CRM & ERP) services at Creative system , which are the ideal solution to meet your business needs. Let us help you achieve success and increase your profitability.
Corporate systems used in Creative Systems
We aim in Creative System mainly to support our customers and help them in facilitating organizational work within the various institutions, and this happens through the services of designing and developing the corporate systems that we use. Aspects of corporate systems services include the following:
Customer Relationship Management (CRM)
It is considered one of the important corporate systems that we apply with all our customers, and the aim of applying it is to meet all customer requirements, whether they are large or small, and it enables you to form a huge customer base, in addition to that it enables you to divide customers into segments, and this, in turn, facilitates dealing with them And one of its most important advantages is that it does not make you resort to many documents and papers to organize your work, but it automatically organizes all matters related to relations with customers.
Enterprise Resource Planning (ERP)
We enable your company or organization through ERP to use electronic application systems to organize all administrative processes. We, at Creative Systems, choose the appropriate project management and planning program for your company or organization, whose primary mission is to provide great flexibility in communication and integration between the departments of your organization.
The advantages of corporate CRM and ERP systems
There are many advantages that you can get by applying corporate CRM and ERP systems to your project, whether your project is still emerging or if it is an old project. These systems were able to provide many advantages, which are as follows:
Contribute to the faster development of the enterprise.
It works to link your website, your electronic application, and the company's management system.
It guarantees you the speedy implementation of suggestions after they are approved.
Technical support services.
Activities assisted by ERP and CRM system
Whatever your project activity and its size, we will be able to apply ERP and CRM systems to it to get the best results.
Project activities vary between the following:
Governmental and private institutions.
Shipping and logistics companies.
Hospitals and clinics of all specialties.
Programming and information technology companies.
Schools, universities, and academic institutions.
Charitable or voluntary organizations.
Factories, shops, and warehouses.
Different telecom companies.
Organizations of all kinds, whether for-profit or non-profit.
Stages of designing corporate systems programs
The process of designing and implementing corporate CRM and ERP systems goes through many stages until the customer gets a better result than he expected. These stages are:
Collecting all the information required from the client about the various tasks and characteristics on which the basis of corporate systems is based.
Work on analyzing the system required by the client, and then determining the necessary steps and the required period for applying, designing, and programming the corporate systems system.
After that, we work on developing a specific preliminary work and pricing plan, and the agreement stipulates that both parties adhere to it.
Then we discuss the previous items with the client and show him the available ideas for the initial work plan and we get his approval.
If necessary, we receive any required modifications and apply them according to the client's desire.
After completing all the amendments - if any - and agreeing on all the important aspects, an agreement will be made between each of the two parties on the time and price specified for the implementation of this plan.
Creative Systems’s team starts working on the best electronic design platforms that are compatible with the analysis that has been done and the client's requirements.
During the design work phase, all reports are sent to the client, and pictures of the design achievements.
After completing the design process, the programming stage is entered, and what we guarantee you at this stage is to obtain flawless programming while adhering to the specific time plan that was agreed upon from the beginning.
Then comes the programming test stage, in which we test the system by programmers and make sure that the system performs all the tasks required of it and does not forget anything.
In the last stage, the employees of the client's organization are trained to use the company's management system so that it is easy for them to deal with it without referring to us later.
The Importance of CRM for Your Business
Enhancing Customer Interaction
CRM systems can record and track all customer interactions with the company, including phone calls, emails, meetings
Boosting Productivity and Focus
A CRM system helps organize customer information and tasks, saving time and effort. Efforts and resources can be directed
Increasing Satisfaction and Loyalty
By accurately understanding customer needs and preferences, a company can provide a service that better meets customer
Data Analysis and Informed Decision-making
CRM systems gather data from various customer and sales activities. This data can be analyzed to understand trends
The Importance of ERP for Your Business
Process Integration
ERP systems unify and integrate various company departments, including accounting, sales, inventory management, and human resources. This integration improves process organization and collaboration among departments.
Strategic Decision-Making
يوفر ERP بيانات موثوقة ومتاحة بشكل دقيق. يمكن تحليل هذه البيانات لاتخاذ قرارات استراتيجية مستنيرة، مما يساعد في تحقيق أهداف الشركة.
Enhanced Efficiency and Time Savings
ERP simplifies processes and reduces repetitive activities. Employees can easily access specific information, saving time and increasing productivity.
Customer Satisfaction
By unifying customer information and improving their experience, a company can offer customized, better service to meet customer needs. This increases customer satisfaction and contributes to building strong, long-term relationships.
Frequently Asked Questions
What is the Difference Between CRM and ERP?
CRM stands for Customer Relationship Management system, which focuses on organizing and improving customer experience and relationships, and includes managing marketing, sales, and customer service. On the other hand, ERP stands for Enterprise Resource Planning system, which aims to organize and improve the internal processes of a company, such as inventory management, accounting, human resources, and production. While CRM focuses on customers, ERP focuses on organizing the internal operations of the company. Although the two systems differ in their tasks, they can be integrated to achieve a comprehensive customer experience and organize internal operations and operating systems for the company.
What are the Benefits of a CRM System for My Project?
A Customer Relationship Management (CRM) system can provide many benefits for your project, including: Improving customer experience and enhancing relationships with them - Improving management of business operations related to sales, marketing, and customer service - Obtaining detailed data and information about customers, achievements, and analytics that can be used to improve processes and make better decisions - Improving internal team communication and organizing their activities better to improve productivity and efficiency.
What Factors Determine the Cost of an ERP System?
The cost of an Enterprise Resource Planning (ERP) system is affected by the following factors: The size of the company, business development system, and the number of users who will use the system - The type of software and hardware used in the system - The features and functions required of the system - The customizations and modifications required to meet the unique needs and specific requirements of the company. The cost can also be affected by the training, support, and maintenance required to effectively maintain the ERP system.